Five people. Badge numbers included.

Ran customer experience for a national retail chain for nine years before this — journey maps, NPS dashboards, friction audits on every checkout flow.

Ran HR for the same company. Same building, different floor, for six years before she and Renata ever spoke.

Redesigned first-90-day experiences at three companies before joining full time. Has opinions about laptop provisioning that border on evangelical.

Spent eleven years training frontline managers on customer service. Got tired of being asked to also cover management basics in the same four hours.

Builds every eNPS program personally, including the parts that read like a spreadsheet nobody wants to look at. Reads every write-in comment himself.